Network X, Paris – 8th October 2024 – Aprecomm, months after entering a partnership with OpenGlobe, is rapidly expanding into Latin America with Brazilian service providers IPNET and Petcom.
The two broadband service providers will adopt Aprecomm’s AI-powered platform to strengthen broadband services and connectivity. The move is expected to improve network performances, customer satisfaction, and operational efficiency across Brazil.
Aprecomm, a customer experience platform driven by Artificial Intelligence, has teamed up with two Brazilian service providers, IPNET and Petcom, to increase its footprint in Latin America.
The Brazilian businesses will deploy AI-powered customer experience apps on its cloud-based platforms to enhance broadband services for home and enterprise customers.
IPNET, a significant partner for government agencies and large businesses, and Petcom, a provider of Fibre-to-the-Home (FttH) services, plan to use Aprecomm’s AI automation technologies to enhance their network performances. customer satisfaction and operational efficiency.
Aprecomm’s CEO, Pramod Gummaraj, was excited with the company’s quick success in expanding to the region. He validated the need for the partnership, saying,
“We’re confident that Aprecomm’s data, insight and automated support tools will prove to be an important market differentiator in a highly competitive region that has hundreds of service providers.”
With the help of this AI-powered platform, the two providers will offer intelligent self-optimizing networks in a highly saturated and competitive market. Aprecomm’s integration will also give them access to advanced analytics dashboards with instant network performance insights.
Petcom’s CEO, Mario Cesar Moreira, emphasized the value of customer service over competing on price and speed, adding that,
“Brazil is a very competitive market, and we must have access to the latest tools to help our customers enjoy their online experiences.”
IPNET’s CEO Jose Cunha Junior stressed that Aprecomm’s platform will enable it to scale and support its users’ broadband demands while improvin experiences.
Aprecomm’s expansion into Brazil and its partnership with the leading network providers will enable it to capture the market and create a seamless broadband experience for its existing and new customers.
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