Munich, Germany and Bengaluru, India – 10th October 2024 – Global leader in digital transformation services, Infosys, has announced a strategic partnership with zooplus, a leading ecommerce company in Europe. The alliance will help zooplus improve its operational efficiencies and customer service by leveraging Infosys Topaz, an AI-powered offering.
The collaboration aims to strengthen zooplus’ supply chain, marketing, product management and digital commerce capabilities, positioning it as a leader in the European ecommerce space. zooplus also hopes to strengthen its expertise in product management, engineering and product quality by introducing a new order management system.
The partnership will also include establishing a Global Capability Center (GCC) in Hyderabad, India, developing it into a technology hub for AI-first strategies and ecommerce innovation. By combining Infosys’ data-driven, AI-powered prowess, the GCC will help zooplus maximize its operational efficiency, technology stack and value chain capabilities.
The CEO of zooplus, Geoffroy Lefebvre, stressed that its goal remains meeting customer demands by utilizing data-driven insight, and Infosys Topaz will help in increasing productivity through AI-first strategies. He expressed optimism about the partnership, saying,
“We are confident that through this collaboration we will unlock greater operational efficiencies, enhance customer experience, and stay ahead in the competitive e-commerce landscape.”
Karmesh Vaswani, the executive vice president of Infosys, emphasized the organization’s commitment to advancing digital transformation to promote profitable and sustainable growth. He added that the collaboration with zooplus will help establish a state-of-the-art GCC, and position zooplus as a leader in digital commerce and marketing.
Through this alliance, Infosys continues to push the boundaries of digital transformation for its clients, while enabling zooplus to prosper in the rapidly growing ecommerce market.
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