Madrid, 4 November 2024 — Konecta, a leader in customer experience (CX) and digital services, has entered into an agreement with Google Cloud as a strategic partnership aimed at maximizing artificial intelligence (AI) and automation.
Within this three-year partnership, there will be improvements in customer experience innovations, with Konecta being able to utilize the Customer Engagement Suite and generative AI solutions on the Google Cloud platform across its clients.
Up to 500 – in the first stage – of Konecta engineers will obtain a certificate from Google Cloud, which emphasizes the company’s striving to offer next-level AI-empowered customer management systems.
In the framework of the concurrence, Konecta will transition its 100,000 employees onto Google Workspace with the goal of improving its internal productivity and collaborative efforts.
Konecta and Google Cloud have collaborated and have integrated, Nourdine Bihmane – CEO Konecta explained:
“Through this partnership with Google Cloud, we better the solutions of customer experience that we offer to the clients, using GenAI and automation. Meanwhile, as a Google Cloud-certified provider, we are empowering our teams to deliver bettering towards customer service operations – more personalized, more efficient and more intelligent interactions.”
Children’s health care needs and psychosocial support were developed with advanced AI agents on Vertex AI, which automated various businesses’ boring processes so that they could communicate better and retain the customers’ interests.
This has been further advanced by the words of Tajwin Brady, EMEA President of Google Cloud, who points out:
“Our strategic alliance with Konecta allows its clients to offer better customer experience services and improve their digital transformation journey which takes an unnecessary amount of time.”
This agreement represents a major milestone in the maturing of Konecta’s AI-driven Digital Business Unit and its Contact Center as a Service (CCaaS) solutions.
In their explicit roles, both parties will focus on co-marketing activities that take place after entering the market to foster digital transformation and assist organizations in achieving quick and accurate customer touchpoints.
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