December 16, 2024, Palo Alto, California – SymphonyAI’s IT Service Management (ITSM) platform promises a 204% ROI over a period of three years, according to a study by Forrester Consulting. By utilizing predictive and generative AI, this platform modernizes IT operations, yielding more than $3 million in net present value for enterprise customers.
The reduction of average handling times by 75% and a 35% greater ticket deflection rate were both considerable contributory factors to the ROI brought about by the AI-powered digital agents and automation features. Ninety% faster IT workflow configuration implementation was also achieved through the low-code/no-code Design Studio.
In the study, a travel and hospitality firm IT operations firm stated, “Everybody has shared that the SymphonyAI portal and the way that people do their access requests has become ten times easier than the way it had been before as it’s so much more intuitive.”
“SymphonyAI’s role in applying predictive and generative AI for enterprise-class use cases creates powerful, measurable impact for our customers worldwide,” said Prateek Kathpal, president of SymphonyAI’s enterprise IT and industrial divisions.
“With SymphonyAI enterprise IT, including the powerful next-generation Apex platform, IT teams have delighted users, transformed productivity, and delivered millions in value to their organizations.”
SymphonyAI Apex platform provided agile architecture along with innovative perceptive analytics for enabling fast deployment of services and operational flexibility requirements. The organizations reported saving time and better user satisfaction, with a reduced need for people doing complex workflow services. Hence, SymphonyAI continues to redefine enterprise IT efficiency and the global user experience.
Source: https://www.symphonyai.com/news/itsm/roi-enterprise-it-service-management
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