- Technology consultancy BearingPoint announces a strategic partnership with Swish AI to bring AI-driven platforms to IT service management, enhancing IT service efficiency, performance and accuracy for businesses.
- The collaboration directly tackles challenges posed by the need for digital transformation, including increased IT ticket volumes, remote work complications and staffing shortages. Can this innovative AI partnership integrate seamlessly with existing IT systems to help businesses leverage the full potential of AI for ITSM?
A strategic partnership between BearingPoint, a global management and technology consulting firm, and Swish AI, a hyper-automation platform, was announced today. The partnership aims to completely transform ITSM by bringing AI-based innovations to IT services professionals in businesses across the globe.
The move aims to address the fact that IT support personnel are working under unprecedented strain as the need for digital transformation picks up speed. In addition to a combination of remote work complications, a shortage of IT expertise and an uptick in ticket volumes, conventional ITSM approaches have become inefficient. By allowing its solution to be integrated with existing ITSM solutions, Swish AI’s IT performance intelligence platform will directly tackle these problems. Plus, its AI-powered platform can greatly increase the accuracy, speed, and efficiency of IT operations by translating complicated IT information into insights using natural language processing, machine learning and smart process analysis.
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The partnership’s potential was highlighted by BearingPoint’s Partner and Global Leader of Technology, Matthias Roeser, who highlighted that the collaboration with Swish AI will equip its clients with innovative, AI-powered ITSM solutions, and can set new industry standards that will prepare them for future demands.
The strategic relevance of the collaboration was also emphasized by Sebastien Adjiman, the co-founder of Swish AI, who said the partnership with BearingPoint will help expand the market for its sophisticated AI-driven ITSM solutions. He highlighted that “This partnership marks a significant step towards creating a more proactive, efficient, and future-ready ITSM landscape.”
The move comes at an opportune time for both businesses as AI adoption in the IT sector is peaking. According to rezolve.ai businesses using Gen AI for ticket resolution in their ITSM workflows can see a whopping 75% reduction in resolution times and increase their workload by 30% with AI-powered ITSM automation. Naturally, this collaboration sets the stage for a more proactive, efficient, and future-ready ITSM landscape.
Conclusion
With the need for AI-driven, future-ready IT service management solutions rising, BearingPoint and Swish AI’s partnership represents a major move in the ITSM sector. Although implementing AI systems remains difficult for businesses, especially integrating it with existing ITSM infrastructure, the partnership aims to address these challenges. Both companies have the potential to be at the forefront of AI-driven ITSM advancements, that will help businesses in a variety of industries and keep BearingPoint and Swish AI on top of the AI-powered ITSM game.
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