Sunnyvale, Calif., and Paris, Dec. 4, 2024 – Google Cloud has entered into a strategic partnership with Air France-KLM (AFKL), a global airline group, to unleash generative artificial intelligence and advanced data solutions to transform their operations and customer experiences using innovative technologies.
The partnership will also extend to the transformation of Air France-KLM into a hybrid cloud data strategy using tools such as BigQuery for analysis. This will enable acceleration of data processing, greater passenger preference insights and make tasks like predictive maintenance go from hours to minutes.
Generative AI use cases will include automation of documentation for superior customer service but also improvement of aircraft maintenance processes. The group would also develop an ultra-low latency, multimodal-capable secured generative AI cloud instance for innovative applications.
“Our collaboration with Google Cloud is a significant step forward in our data strategy,” said Air France-KLM Group EVP and group CIO Pierre-Olivier Bandet.
“By leveraging Google Cloud’s advanced data technology with a real partnership approach, we intend to accelerate our innovation capacities with security in mind, and with generative AI, build the future of travel.”
Google Cloud will also train all team members from Air France-KLM in data science, security, and AI, so as to inculcate a culture on democratization of data and innovation. Such a partnership marks a significant step to redefine the future of airplane travel.
“Airlines generate massive amounts of data, much of which can be incredibly valuable in helping drive operational insights, build better customer experiences, and – with the power of gen AI – create entirely new services and offerings. We’re proud to support Air France-KLM in its innovation journey and to help the group define the future of the airline industry,” said Matt Renner, President, Global Revenue at Google Cloud.
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