NEWARK, California, November 11, 2024 – Concentrix Corporation has disclosed that the company will participate in the Web Summit 2024 in Lisbon, presenting exciting innovations and technologies in AI and how they improve customer experience. The multinational technology giant will be onstage to reveal its newest cutting-edge products such as the iX Hello virtual assistant with GenAI features.
The discussion “Why Customers Deserve More” is the theme of the fireside chat by CEO Chris Caldwell where he will examine the use of AI technology and how it interrelates with humanness for customer service. The predicaments of how brands can use AI to foster further emotional engagements with customers will be discussed.
The company plans to present its iX Hello virtual assistance solution, featuring advanced GenAI capabilities that can be deployed without coding requirements. The technology is proof of Concentrix’s resolve to integrate design with artificial intelligence to raise the level of engagement with the customers.
Concentrix will also organize a unique ‘Into the Future’ gathering at their office in Lisbon, which will allow participants to meet or interact with the company’s executives together with their recent technology stack. It also emphasizes their status as a Fortune 500® company which is at the forefront of customer experience solutions in over 70 countries.
As a result of these, Concentrix continues the journey of its vision of changing the way businesses and their customers interact, while integrating AI into the journey to enrich customer experience.
Source: https://ir.concentrix.com/news-releases/news-release-details/concentrix-share-new-insights-ai-and-intelligent-experiences-web
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