ECI Software Consolidates Its ERP And B2B Ecommerce Offerings

• ECI Software Solutions announces the integration of e-automate ERP with its EvolutionX Ecommerce platform to enhance the online purchasing experience for office technology dealers. The move aims to provide real-time data to enable the delivery of seamless customer experiences.
• The cloud-based software vendor aims to stand out in the market with a self-service platform that addresses challenges faced by modern businesses, especially in scaling to the dynamic needs of buyers. The move hopes to improve operational efficiency, strengthen dealer workflows and offer real-time visibility.

ECI Software Solutions, a worldwide leader in cloud-based business management solutions, announces the integration of its cloud-based platform for Enterprise Resource Planning, e-automate, with its B2B ecommerce platform, EvolutionX. The integration aims to provide real-time data visibility to enhance the online purchasing experience for office equipment and technology dealers, giving them with a competitive advantage in the increasingly competitive business world. 

A major issue that the integration attempts to resolve is the gap that exists between the legacy technology and the current ERP systems, according to Laryssa Alexander, President of ECI’s Field Service Division. He validates the need for the integration by saying, “While many websites fail to address the specific needs of contemporary clients, it is imperative for businesses operating in today’s climate to do so. We are able to provide dealers with real-time updates on inventory, pricing, and contract details in one location by integrating EvolutionX with e-automate. This results in an easy, dependable, and convenient online ordering portal.” 

Designed with office equipment dealers in mind, the B2B ecommerce solution EvolutionX provides industry-specific solutions, ERP connectivity, and an app store with well-known apps such as Hubspot, Avalara and Intercom. Additionally, with real-time insights on sales, contracts, business service, inventory, and other business areas, the robust enterprise management platform e-automate will help streamline operational efficiency. Through this combined offering for office technology dealers, ECI sees an improvement in customer experiences and simplified operations through its self-service platform. 

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J.E. Bergasse, a dealer of office and technology supplies currently using ECI’s e-automate, complimented the integration and underlined how it has the potential to revamp operational efficiency. He said choosing EvolutionX as their ecommerce solution will allow them to simplify operations, enhance efficiency, and improve storefront navigation and inventory management.

ECI Software Solutions aims to stand out in the market with this cutting-edge, sector-specific solution that will enable its users to also stay competitive in a rapidly changing digital landscape.  This strategic combination of its B2B ecommerce platform with an ERP solution has the makings of a comprehensive, automated suite to improve customer engagement.

Conclusion

ECI Software Solutions’ combination of EvolutionX and e-automate is a game-changer for technology dealers looking for real-time data visibility, improved workflows and more effective enterprise management. The integration represents a significant step toward streamlining operations to deliver a personalized, data-driven customer experience. Although there are implementation issues, the alliance establishes a new benchmark for customer-focused solutions in the ever-changing world of digital B2B commerce.