November 19, 2024 | Tokyo, Japan–DI Square Co. Ltd.; has introduced “EasyAnswer JINN/RAG-Opt,” an advanced AI service in cooperation with IBM Japan that brings the latest forms of AI, particularly the IBM Watsonx.ai.
It is designed to enhance the operations of call centers by offering accurate answer suggestions which minimizes the dependence on the operator and increases their efficiency.
The tool uses IBM’s AI technologies, including Watson Assistant and Watson Discovery, to instantly respond to consumer questions and regulatory inquiries that are specific to the company.
With time, the AI advances through learned interactions, promising superior answers every time. “
In response to Japanese words, we sought the level of practical business use using the Granite platform of IBM,”
Remarked Nobutaka Honda, DI Square’s chief executive officer.
This launch attempts to solve an increasing problem within call center industries—that is the shortage of personnel and the requirement for service standardization.
About the different features, DI Square ensures that the solutions will fit the specific needs of different firms.
“The technology lengthens operator response times as well as the number of trained professionals needed for answering,”
Opined Akio Yamaguchi, President of IBM Japan.
DI Square has partnered with Iguazu Co., Ltd. towards the provision of the service, which aims to provide efficient and scalable customer support systems for business owners.
The company also intends to keep broadening its options in order to be able to successfully respond to changing technological environment in the future
Source: https://jp.newsroom.ibm.com/2024-11-19-DISQUARE-with-IBM-watsonx-ai-for-call-center
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