Blacksburg, Virginia – 26 September 2024 – Ozmo, a leading provider of enterprise technology solutions, introduces the Ozmo Conversational Support, a new generative AI-powered virtual assistant designed to provide real-time, accurate solutions to complex customer inquiries. With a vast library of trusted answers, this tool revolutionizes the traditional self-service experience for its vast customer base.
The Ozmo Conversational Support leverages generative AI to deliver relevant answers to customer queries, by tapping into a vast library of device and app support information sourced from previous answers, customer-specific data, industry databases and original equipment manufacturer content. The business aims to reduce the reliance on human agents, as its AI virtual assistant can deliver quick, accurate responses, enhancing customer satisfaction and reducing operational costs.
The Gen AI assistant is poised to be a key component of Ozmo’s self-serve platform, as it increases user autonomy and gives them the confidence to confidently identify and resolve issues. This aligns with Ozmo’s goals to improve overall customer satisfaction by reducing dependency on conventional customer support channels.
With the rise in popularity of AI assistants, Ozmo views the launch of its Conversational Support as a significant moment in reimagining customer support services.
Brian Cross, Vice President of Product at Ozmo, highlighted this,
“As the landscape shifts, it’s critical to stay ahead by delivering AI-driven solutions that cater to the rising demand for fast, dependable support. Our virtual assistant empowers businesses with seamless, self-service capabilities, ensuring they meet evolving user expectations.”
The key features of Ozmo’s latest offering include expert-backed answers that deliver the most specific information to users’ queries, interactive visual media to improve understanding, and the ability to tailor responses based on the customer’s requirements.
The key benefit outlined by Ozmo is call deflection, as Ozmo Conversational Support incentivizes customers to solve issues independently, reducing the workload of customer support and call centre agents.
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