Las Vegas – Dec. 3, 2024: PagerDuty, Inc., one of the foremost companies in digital operations management has partnered with Amazon Web Services (AWS) to launch new generative AI and automation tools during the recent AWS re:Invent 2024. This integration, which merges PagerDuty Advance with Amazon Bedrock, Bedrock Guardrails and Amazon Q Business, changes the way businesses will manage digital operations and incidents.
PagerDuty Advance uses AI technology as part of the PagerDuty Operations Cloud to detect disruptions and deploy response teams, as well as streamlining workflows. The capability for providing incident context using AI is provided by integration with Amazon Bedrock. Safety and accuracy in generative AI outputs are guaranteed by Bedrock Guardrails. Using Amazon Q Business gives users seamless access to information across platforms, resulting in reduced time to resolve incidents and costs associated with them.
“AWS and PagerDuty share a commitment to operational excellence, and together we help organizations around the world reliably serve millions of enterprise customers at scale, with speed and resilience,” said Matt Garman, CEO of AWS.
This new collaboration helps our customers proactively prevent and resolve issues to maintain the highest reliability standards for their digital operations.”
“Today’s customers demand flawless digital experiences, making reliable technology essential for achieving ‘always-on’ operational resilience,” said Jennifer Tejada, Chairperson and CEO, PagerDuty. Together, we are driving transformative outcomes — helping organizations grow revenue, accelerate innovation, and reduce risk with confidence.”
All the latest tools are expected to transform incident management and enable enterprises across industries to be agile, reliable, and offer superior customer experiences.
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