Palo Alto, California – Palo Alto Networks has transformed the incident management workflow for PRISMA Access with Google’s AI-powered Personalized Service Health feature. This service notifies when any disruptions happen so that faster resolutions can bring improved customer continuity for cloud-borne incidents.
Personalized Service Health announces new incidents and confirmed issues every 30 minutes or sooner whenever progress is made. Palo Alto ingests these signals into its AIOps state-of-the-art system, which uses machine learning and analytics for IT operations automation. When Google Cloud alerts are compared to internally generated signals, the AIOps platform quickly detects incidents, declares a disruption, and starts contingency measures to safeguard business stability.
With the integration, Palo Alto can now identify failures on both zonal and inter-regional levels, analyze workloads that disruptions and aggregate product issues with degradation in cloud services could impact. Thus, these processes are centralized for a rapid engagement of concerned departments such as on-call engineers and Google Cloud support, streamlining the whole incident lifecycle.
This is possible with the Personalized Service Health framework and AIOps, which allow our SRE teams to separate problems without much delay from the cloud provider. This efficiency helps address a mass failure or even a single-customer outage with speed and precision and prevents any impact on end-users.
Personalized Service Health empowers Palo Alto to optimize its PRISMA Access services and maintain customer trust by providing actionable insights and faster response. Google Cloud continues to enhance the solution and add value for businesses around the world.
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