Paris, France | Amsterdam, Netherlands | Mumbai, November 7, 2024- Today, Tata Consultancy Services (TCS) has announced it’s entering into a multi-year deal with Air France-KLM to become the most data-driven airline worldwide with the support of Artificial Intelligence and Cloud technologies.
The core aim of the project is to transition the basic data systems of KLM to a cloud-enabled system and improve data performance within the first 12 months increasing the operational efficiency of the Airlines’ passenger services to include the flying operations as well as aircraft maintenance.
For the next three years, TCS is going to transform AIK into a firm that is not only AI capable but cloud native as well.
“In a rapidly evolving industry, we are committed to becoming a champion of air transport in Europe, while fulfilling our role as a frontrunner of sustainable aviation.
Pierre-Olivier Bandet, EVP & Group CIO, Air France-KLM Group said:
We are pleased to open a new and exciting chapter with our long-time partner, TCS, to make the most out of our data and new technologies to become even more data-centric and agile to meet and exceed our customers’ expectations.”
TCS has been an active partner and collaborator for Air France-KLM and has been involved in other digital solutions for the customers and business processes such as award-winning mobile applications and boarding automation.
This recent venture should enhance the customer experience through AI and the operational insight through the AI that tens of millions of passengers use the airlines’ networks.
“We could not be more proud of our 30-year shared history of innovative accomplishments and the positive impact we’ve made on the experiences of Air France-KLM passengers, employees, and partners.”
Krishnan Ramanujam, the President of TCS’s Consumer Business Group, voiced,
“We are eager to help Air France-KLM become the most data-driven airline group in the world and continue to reach new heights in air transport and customer experience, operational excellence, and sustainability for decades to come.”
This transformation program features over 100 TCS consultants cooperating with Air France KLM data managers and is a clear instance of TCS’s endeavor to extend the innovative scope of the aviation industry.
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