TeamViewer, which is a leading company in the field of remote connectivity and digital workplaces, has set its strategic direction for the coming years and proclaimed that AI and automation will be a major priority before 2025. It will be a strategic move that will help businesses to deal with other operational challenges. With the help of AI technology implementation, TeamViewer strives to assist industries where companies are currently facing a lack of employees, such as healthcare. Their objective is to facilitate organizations by providing tools and solutions which can definitely enhance the organizational performance and productivity.
A number of options are available with TeamViewer with regards to the range of remote connections, collaboration, endpoint management, customer support, and training applications to name just a few. Considering the growing importance of automation in today’s dynamic business world, TeamViewer is also growing and diversifying its services. The new features and functionalities provided by the company are aimed at helping organizations reduce their process inefficiencies, automate them to efficient levels, and improving user satisfaction.
In the opinion of Andrew Belger, the Sales Manager of TeamViewer for Australia and New Zealand, workforce limitation requires a solution of automating the problem. During an interview with ARN, he explained the importance of their AI technology, most of which is geared towards automating tasks and minimizing burdens to customers. This not only helps them to grow their business but also the satisfaction of the user’s side as well. The key objective is to enhance the customers’ capacity in the way they would become more effective with scarce resources at their disposal.
TeamViewer has also enhanced its remote support functionality through session insights based on artificial intelligence for enhancing the firm’s automated services. These are convenient summaries of remote support sessions providing detailed action plans and reports on frequently encountered issues. This allows for optimal support and utilization of resources to meet the needs of the learners. In addition, the company strengthened its skill set through the $1.3 billion acquisition of 1E in December, a digital experience company focused on device management and automation.
In the opinion of Belger, automation is a great opportunity for business, especially those, which offer managed services. He made sure that these providers provided innovative and efficiency related services to their customers. According to Belger, valuable partners are those who deliver new concepts and focus on time issues. This skill is what sets apart great partners from the rest as they are in a position to offer concrete value.
Integrators and service providers in the various industries collaborate with TeamViewer in developing tailored solutions for the industries’ requirements. In Australia and New Zealand, TeamViewer has business relationships with distributors like Synnex and NextGen. As Belger states, every partner of these distributors can use TeamViewer’s products, however, they prioritize those who invest in certifications and ongoing learnings.
In addition to AI and automation, TeamViewer is exploring opportunities in the operational technology In addition, apart from AI and automation, there are possibilities and opportunities in the operational technology (OT) sector, in which TeamViewer used new approaches of augmented reality (AR) and smart glasses. These innovative technologies are already displaying positive outcomes in the field of healthcare that still faces colossal challenges due to the scarcity of human personnel.
Belger also provided an example of how augmented reality (AR) is being applied to transforming the service delivery of healthcare. The company’s customer has developed a solution that uses smart glasses to link nurses from different care centers to an expert who is located in a control room. These may include doctors or wound care specialists. This kind of approach enables distant knowledge, which in turn leads into better decisions being made, as well as an elevation of the quality of care offered to patients.
Primarily, TeamViewer aims to help companies overcome challenges associated with the absence of manpower and necessary skills. Their solutions are made to be functional and address real-life challenges. Incorporating latest technology and developing strong affiliations, TeamViewer has carved a niche for itself amidst the growing trends of the dynamic digital workplace segment.
With limited human resource and increased work demands, TeamViewer’s sense of progressing technology and work efficiency is a noble pursuit. The proffered services provide the clients the opportunities to achieve more than one goal with requiring less number of staffs, making the world more productive and integrated in the future.
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