Palo Alto, California – November 18, 2024-In a revolutionary decision, Branch Insurance has teamed up with Liberate Innovations to enhance its claims process by integrating Voice AI technologies and digital First Notice of Loss (FNOL).
This is expected to result in faster claims reporting, improved data accuracy, and efficient home and auto insurance customer service experiences.
“We focus on our customer experience and how to enhance it all the time,”
Said Charlie Wendland, Head Claims, Branch.
The incorporation of Liberate technologies has changed Branch’s workflows for the better regarding data utilization as well as vendor assignment.
The VP of Claims Operations at Branch described the system as “robust” stating that a claim can be filed in less than 5 minutes and yet still have fraud protection embedded.
The platform enabled the filling of policy fields for FNOL assistive purposes, defrauding technology features as well as seamless vendor solicitor features. The first implementation phase stoppage which concentrated on homeowners’ FNOL was finished within 8 weeks.
“It was refreshing to have a partner like Liberate, who possesses the right blend of initiative, attitude, and clear comms. They were responsible in creating a great process,” Wendland adds.
Branch’s adoption of Voice AI for FNOL demonstrates how cutting-edge technology can improve efficiency and customer satisfaction, setting a benchmark in the insurance industry.
Latest Stories:
Accenture, ETS Launch AI Talent Management Solution
Atos Partners with Dell to Deliver GenAI with On-Premise Control
What is your reaction?
