- Zoomcar, a leading self-drive car-sharing business, introduces a pioneering Generative AI (Gen AI) Assistant to enhance interactions for new Hosts on its platform. The AI assistant is expected to streamline onboarding and answer common queries, positioning the brand as a leader in its industry.
- The move underscores Zoomcar’s future vision involving expanding its AI assistant to Guests, improving their car selection process and overall experience on its platform. Zoomcar also revealed plans to introduce more AI-driven features for its users.
Zoomcar, a NASDAQ-listed business, announced the beta launch of an AI Assistant, aimed at improving user experiences on its app and platform. The Generative AI-powered assistant will initially be available only to select Hosts on the platform, guiding them through every step to list their car on the self-drive rental platform.
The AI assistant is designed to provide 24/7 support to Hosts, including assisting with key functions such as onboarding, understanding the platform’s features, ensuring their vehicle’s safety and optimizing potential earnings. With car-sharing and hosting being a relatively new concept in India, Zoomcar’s AI assistant will address the various questions posed by new Hosts.
Onboarding Hosts on its platform has so far required extensive one-on-one interactions, delivering personalized experiences. However, the approach was logistically challenging, a key factor in Zoomcar’s decision to deploy a generative AI solution.
Hiroshi Nishijima, the CEO of Zoomcar, explained their reasoning behind the move saying, “Our business model is unique and involves a complex product and process, particularly for onboarding Hosts. We’re excited to introduce this first-of-its-kind GenAI assistant, which we have customized and trained to ease the process for both Hosts and Guests. This is a significant step forward in enhancing the overall experience on our platform.”
The company believes that its AI assistant will become more intelligent with time, as it learns from the beta users, eventually becoming a personal assistant to onboard Hosts. Zoomcar also mentioned plans to introduce a similar AI assistant for Guests to provide personalized vehicle suggestions and comprehensive summaries of previous bookings.
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Vishal Ramrakhyani, Head of Engineering at Zoomcar, outlined its vision for the future, stating, “We are committed to investing the majority of our engineering resources into developing GenAI-based products this year. Our focus is on making onboarding easier for Hosts and speeding up decision-making for Guests. This is just the beginning of what we have in store.”
Conclusion
Zoomcar’s pioneering use of generative AI technology on its car-sharing platform shows it values the user experience for both Hosts and Guests on its platform. The company’s innovative approach could potentially set a new standard in the industry where the use of AI has been limited.
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